Case Studies

Wolfies Wine Bar is a popular and contemporary wine bar situated on a prime location overlooking the Skegness sea front.  The wine bar has two floors and features an upstairs restaurant - The Hungry Wolf, which serves a wide variety of dishes catering to all tastes.

The wine bar identified a need to implement a dynamic and cost effective EPOS solution in order to cope with the large number of customers during peak trading hours.

Sharp were delighted to provide an EPoS solution for Wolfies Wine Bar and worked with CRS Business Systems, a premier Sharp specialist solution provider to implement a system consisting of 3 UP3500 terminals, featuring bar printers, kitchen printers and cash drawers. The solution offered also utilises a back office stock package developed by MicroTrend and supplied by CRS Business Systems, in order to give Wolfies full stock control, reporting functions and control over all aspects of the point of sale, such as price or keyboard changes.

The Sharp UP3500 EPoS terminals and software solution have already brought many business benefits for Wofies Wine Bar, such as:

  • Promotions that can be tailored easily to help increase sales. 
  • The full table tracking function that helps minimise mistakes and results in improved customer service.
  • Kitchen printing from the EPoS terminals directly to the kitchen to allow faster processing speeds, thus reducing waiting times and improving customer service and minimising erroneous orders, which contributes to profitability.
  • The fully automated Sharp bill separation feature, that helps Wolfies speed up payment of checks and reduces any potential costly bill calculation mistakes


Mrs Sarah Hussey, Manager of Wolfies, was involved in the whole process of selecting and implementing the new EPoS system and commented, “We are delighted with our new state of the art system. Not only is the design of the Sharp UP3500 stylish and contemporary, the full colour touch screen is incredibly easy to use.  As we frequently get busy, the easy to use screen interface allows our servers to offer fast service and the useful guest tracking system has helped us eliminate server errors.  None of us are technical and it is reassuring that such a sophisticated EPoS sytem is so simple and intuitive.  The Stock Manager system is also particulary useful for my job as it gives me an extra level of visibility on our sales, which aids my ordering decisions.”

Mr Paul Doughty, director of CRS Business Systems said, “It was a pleasure to work with the team at Wolfies during the consulation and implementation period of their new Sharp UP3500 EPoS system.  As a Sharp Premier Partner, we have found the system flexible enough to enable it to be customised for a wide variety of hospitality outlets.  The Sharp EPROM technology gives the end-user an incredibly stable system and in the event of a power cut, we know that all sales data is safely stored in the memory.”

 

 

Solutions employed in this case study

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Founded in 2004, Rapha is an English company that has quickly gained a reputation for creating some of the finest cycling clothing and accessories available. With products designed for the discerning rider, the company stands for a blend of style and optimum performance.

The new Rapha Cycle Club opened in May for a limited period of three and a half months as a celebration of road racing. Based in the heart of London, the club combines gallery, shop and café, to create a hub where cycling enthusiasts can share their passion for riding. Sharp were delighted to provide an EPoS system for both the shop and cafe and worked closely with Rapha to determine the best solution for each, ultimately choosing 2 units of the UP3500 EPoS terminal. Each terminal features a Star Micronics thermal printer and cash drawer. The solution is unique because it features a live trial of a web based reporting tool, ExNow, which allows the store managers anytime anywhere access to their sales data.

The Sharp UP3500 EPoS terminals and software solution have already seen many business benefits for Rapha Cycle Club, including:

  • An easy to view bright colour touch screen that gives an intuitive user interface
  • An integrated customer display that provides accurate information to customers
  • Fast clerk sign on with the Sharp contactless clerk key system
  • Quick thermal printing and professional receipts with the Star TSP650 series printer
  • Live real-time web reporting with accessibility from any PC/MAC
  • The facility to save sales reports as Excel

Stuart Clapp, responsible for the day-to-day running of the club, commented, “All the staff at the store have found the Sharp UP3500 EPoS system extremely easy to use. Up till now, Rapha have focused on the online retail space and expanding into a clicks and mortar operation has forced us to learn new skills. Thanks to the user friendliness of the Sharp EPoS system, the transition has been very smooth, allowing us to focus on selling rather than operating a complicated till set-up. As an added benefit, the contemporary design of the Sharp machine has also blended in perfectly with the pared-down styling of our shop.” 

Sharp offer a full range of Electronic Cash Registers and EPoS terminals suitable for retail and hospitality businesses of all sizes.

Solutions employed in this case study

Products used in this case study

  • Birmingham City Football Club
Solutions

Birmingham City Football Club was formed in 1875 and is a Premier League club based in Birmingham, England. Prior to the installation of their new EPoS system, Birmingham City had a mixed range of stand alone cash registers serving their hospitality suites.  Due to taking catering operations in-house and the demands of a busy match day, Birmingham City required a new range of state of the art, efficient cash registers. 

In close consultation with Sharp’s solutions provider,  Ray Watts Cash Registers (RWCR), the need to provide a modern,  cost effective and robust EPOS solution was identified in order to cope with the large number of customers during busy Premier League match days.

RWCR had recommended the use of a Windows based hardware and software platform supplied by Sharp, combined with a back office software solution for managing the products.  This enabled the production of vital analytical sales reports to be printed, identifying key sales and performance results.

After consultation with Birmingham City the Sharp solution best met their demanding criteria and the  following equipment was installed across Birmingham City Football Club’s 10 hospitality suites:

  • 17 SHARP UPV9900V Windows XP based EPOS terminals with cash drawers
  • 7 Sharp UPX200 Wireless order taking terminals with wireless access points
  • 11 Thermal Printers
  • 4 Dot Matrix Printers
  • 5 Slip Printers 

The new terminals and software solution have to date resulted in faster processing speeds, providing quick customer service and thus reducing waiting times.

Solutions employed in this case study

Products used in this case study

Bill and Cath Costley founded Costley & Costley in 1988 and today they are one of the most prestigious hoteliers in Scotland. In 2006 they were awarded the accolade of Scottish Hotel Group of the Year and two of their venues were awarded the AA Inspectors choice hotel. Costley & Costley currently consists of 5 hotels and 3 Inns, which are all are set in beautiful locations.

Across the entire team of Costley & Costley, their standards, determination and attention to detail is second to none; and this is clearly illustrated within the gates at their flagship venue, Lochgreen House in Troon, which bears the words 'AD VITUTEM NITENS' which means striving for excellence.

The company recognises that it is essential to control costs whilst maximising customer satisfaction.

Solutions employed in this case study

Products used in this case study

Caledonian MacBrayne operate a fleet of 12 vessels providing over 20 different sailing routes to destinations across Scotland’s West Coast. Providing this essential service from as far south as Arran, to Lewis in the North is a challenge, but their extensive network ensures vital access to both residents and businesses to some of the most remote parts of the British Isles.  In total they provide more than 3.2 million passenger trips every year. 

The challenge for Sharp in Partnership with ACR, our premier dealer account in Scotland, was to provide 33 networked, touch screen terminals for use in the vessels eateries and gift shops.

 

 

Solutions employed in this case study

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Inamo is an innovative and high-tech Oriental fusion restaurant and bar situated in the heart of Soho on Wardour Street.  At the heart of Inamo is the interactive ordering system and ability to customise your dining experience. Diners can place orders from an illustrated menu projected on to their table surface using a touch sensitive panel. 

Sharp were delighted to provide an EPOS solution for Inamo and worked together with Addwell Business Equipment, a specialist solution provider to provide a system consisting of 3 UPX500 terminals running Windows® XP Professional and installed with Sharp POS software to manage the front of house and bar EPOS application.    
 

For more details of how to obtain a demonstration of this system click here

Inamo website

To see a video of Inamo's unique interactive ordering system click here

In 2010, a second branch of Inamo opened in the heart of London.  For more information, please click here

 

Solutions employed in this case study

Products used in this case study